Contact & Support

We provide support for the following categories. Please specify your request type when contacting us:

• Bug Reports: Issues with website functionality, tools, or features
• Feature Requests: Suggestions for new tools or improvements
• Billing & Account Issues: Subscription, refund, or account-related problems
• Premium Support: Dedicated assistance for premium members
• Partnership Inquiries: Affiliate programs, collaborations, or integrations
• Technical Issues: Performance problems or data access errors

Response time is measured from when we receive your request during business hours: UTC+1, Monday-Friday.

Email [email protected]

Please include:

• Your account email address;
• A clear description of the issue;
• Steps to reproduce the problem, if applicable;
• Screenshot or error message, if applicable;
• Your browser and operating system;

1. Assessment: Our team reviews and prioritizes your request;
2. Response: We respond within our SLA timeframe;
3. Resolution: We work to resolve your issue and may ask follow-up questions;
4. Closure: Once resolved, we confirm the fix and close your request;

Premium members receive enhanced support benefits:

• Priority bug fix queue
• Early access to new features
• Direct feature requests to development team
• Monthly status updates and roadmap access

Standard Support Hours: Monday-Friday, 9:00 AM - 6:00 PM UTC+1

Outside Business Hours: We aim to respond as soon as possible, typically within 24 hours

Holidays: We observe major holidays in the Netherlands. During holidays, response times may be delayed.

IMPORTANT: If you discover a security vulnerability, please do NOT post it publicly.

1. Email us immediately at [email protected] with the subject "SECURITY VULNERABILITY"
2. Include a detailed description of the vulnerability
3. Do not share the vulnerability with others until we've had time to fix it
4. We will acknowledge critical security reports within 2 hours

We value your feedback. To suggest improvements or new features:

• [email protected]

If you are not satisfied with our response:

1. Reply to your support email with "ESCALATION" in the subject
2. Provide detailed explanation of your concern
3. Your request will be reviewed by our management team
4. We'll provide a resolution within 5 business days

For general questions, business inquiries, or partnership opportunities, email [email protected].